Shipping Policy

F/V Capt John Official Merchandise

Thank you for supporting F/V Capt John! We're proud to offer merchandise inspired by commercial fishing and our home port of New Bedford, Massachusetts.

Made-to-Order Production

All F/V Capt John merchandise is made to order through our fulfillment partner, Printful.

Please allow approximately up to 6 business days for production, depending on the product and order volume. Production times are estimates and may occasionally be longer.

Production time does not include shipping time.

Domestic Shipping — United States

We offer shipping throughout the United States.

Available shipping methods and costs are displayed at checkout.

Estimated delivery times depend on the selected shipping method, destination, and carrier. Shipping times begin after your order has been produced.

International Shipping

We are happy to offer international shipping to supported destinations!

International shipping availability and costs are calculated at checkout.

Delivery times vary by country, customs processing, and local postal services. International orders may take longer than domestic orders.

Shipping Costs

Shipping charges are calculated and displayed during checkout before payment.

Shipping costs may vary based on your location, the products ordered, and the shipping method selected.

Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the customer's responsibility and are not included in our shipping rates.

Order Tracking

Once your order ships, you will receive a shipping confirmation with tracking information when available.

Please allow time for the carrier to update tracking information.

Shipping Delays

While we work to ensure timely delivery, delays can occasionally occur due to production volume, weather, carrier disruptions, customs processing, or other circumstances beyond our control.

If you experience an unusual delay, please contact us so we can help investigate.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If you notice an error, please contact us immediately. Address changes may not be possible once an order has entered fulfillment or shipped.

Lost or Damaged Packages

If your order is lost, arrives damaged, or has a delivery issue, please contact us with your order number and details.

We will investigate the issue and work toward an appropriate resolution.

Contact

For shipping questions or order assistance, please use the contact information provided on our website.

Nothing in this policy limits rights available under applicable consumer protection laws.