Refund policy

Return & Refund Policy

F/V Capt John Official Merchandise

Thank you for supporting F/V Capt John!

Made-to-Order Merchandise

Our merchandise is made especially for you when you place an order. Because each item is produced on demand, we generally cannot accept returns or exchanges for changes of mind, incorrect sizes, or color preferences.

Please review product descriptions, sizing charts, and your shipping information carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 30 days of receiving your order.

Include your order number, a description of the issue, and clear photographs of the item and packaging when available.

We will review the issue and arrange an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Order Cancellations

Because production can begin shortly after an order is placed, cancellation requests must be submitted as soon as possible.

We will attempt to cancel your order before production begins, but cancellation cannot be guaranteed once production is underway.

Lost or Missing Packages

If your package is missing or tracking indicates delivery but you have not received it, please contact us. We will work with our fulfillment provider to investigate and determine an appropriate resolution.

Refunds

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider.

Your Consumer Rights

Nothing in this policy limits any rights or remedies you may have under applicable consumer protection laws, including those governing defective or incorrectly supplied products.